Component 'MSMASK32.OCX' or one of its dependencies not correctly registered Follow

Resolution

  • Online Customers

Check if you get the error on the server as well. If not, have the customer try locally on their machine again. It should be resolved

-If you do get the error on the server, go to \\mars\gpsupport\Utilities\

-copy the temp.zip file to you admin session on the customer’s server and unzip the folder

-Open the folder, locate OCxreg.bat and run the file as admin

OR

-open CMD (run as administrator) and type cd / to clear the current filepath, and then use cd command to browse to the filepath of the OCXreg file.

Example: cd users\<username>\desktop\temp\ and press enter

-Now type in ocxreg.bat and press enter

-IIF tool should now work without error.

 

  • On-Premise Customers

- go to \\mars\gpsupport\Utilities\

-Transfer the temp.zip file to the customer’s server and unzip the folder

-Open the folder, locate OCxreg.bat and run the file as admin

-open CMD (run as administrator) and type cd / to clear the current filepath, and then use cd command to browse to the filepath of the OCXreg file.

Example: cd users\<username>\desktop\temp\ and press enter

-Now type in ocxreg.bat and press enter

-IIF tool should now work without error.

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Comments

  • Avatar
    Phyllis

    This typo has been corrected.
    -HG

    -open CMD and type the filepath to the OCXreg file example: c:\users\admin.mariskaa\desktop\temp\ocxreg.bet and click enter

    This is a typo. Should be c:\users\admin.mariskaa\desktop\temp\ocxreg.bat

  • Avatar
    Michael Bishop

    The article has been updated with the correction.
    -HG

    Actually the directory path needs to be changed using the "CD" command to clear the current path info, so the new path is the only path showing. The path above should not be appended to the path already showing when CMD is first opened.

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