How do I Sign in to the site for the first time? Follow


GTS Services has a new support website that provides a new method for creating Support Requests.  This website is also a great option to find answers to your problems with the Help Center knowledge base.  The following directions will walk you through setting up your user account, and then provides a link to directions on how to create a new Support Request.


Setting up your account

In your web browser, open  You should see the Welcome to the GTS Services Help Center! banner.  At the upper right of the screen are two options "Submit a request" and "Sign in".

Click on the Sign In option.  You won't have a user account, so click on Sign up which appears near the center of the screen.

Follow the on-screen directions, and enter the following information:

  • Your full name
  • The email address you want to use
  • The verification text

Once you have filled in the information and clicked Sign up, you will be sent a welcome email which has a link to verify that your email was valid.

Click on the link, and you will be asked to create a password.  Type your password, and click Set password.

The main website will re-open.  At this point you will be able to Submit a request.  For assistance in creating a new Support Request, please click on this link:  How do I create a support request?

Have more questions? Submit a request


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