GTS Services has a new support website that provides a new method for creating Support Requests. This website is also a great option to find answers to your problems with the Help Center knowledge base. The following directions will walk you through setting up your user account, and then provides a link to directions on how to create a new Support Request.
Setting up your account
In your web browser, open http://support.gtsservices.com. You should see the Welcome to the GTS Services Help Center! banner. At the upper right of the screen are two options "Submit a request" and "Sign in".
Click on the Sign In option. You won't have a user account, so click on Sign up which appears near the center of the screen.
Follow the on-screen directions, and enter the following information:
- Your full name
- The email address you want to use
- The verification text
Once you have filled in the information and clicked Sign up, you will be sent a welcome email which has a link to verify that your email was valid.
Click on the link, and you will be asked to create a password. Type your password, and click Set password.
The main support.gtsservices.com website will re-open. At this point you will be able to Submit a request. For assistance in creating a new Support Request, please click on this link: How do I create a support request?