F5 has put the removal tool for the Secure Connect plugin into a restricted location which requires a password. GTS has placed a copy of the file on our FTP site for ease in downloading and use.
Click on the following link to download: f5wininfo.exe
You will need to login with the ogtsftp logon to download the file to the customer's machine.
Run the application. Click Tools > Remove Components...
Uncheck Generate report before removing
Click Yes to remove the F5 plugin.