This article describes the various options in obtaining support for your GTS products and services.
Hours of Operation
E-Mail and Chat support is provided between 5:00am and 5:00pm Pacific Time, Monday through Friday except holidays.
Telephone* support is provided between 6:00am and 4:00pm Pacific Time, Monday through Friday except holidays.
The Help Center is available 24-hours a day with Knowledge Base articles to assist you with your issues.
Help Center - Knowledge Base
The Help Center is available 24-hours a day and has a large variety of articles to assist you with various issues. You can find the Help Center at http://support.gtsservices.com.
Submit a Request
E-mail sent to firstname.lastname@example.org will be automatically converted into a support ticket, and then you will receive an email back with your ticket number. A support technician will either email you or call you to provide assistance.
Chat is a new support option that allows you to communicate directly with a support technician live on the https://support.gtsservices.com website. Click here for instructions on how to use this option.
Telephone support hours have changed; you can now speak with a support technician between the hours of 6:00am and 4:00pm Pacific time, Monday through Friday except holidays. The support telephone number is 1-800-563-8555.
*Emergency telephone support is available outside of the standard hours of support, but are billable at $245/hr. A minimum of half an hour will be billed for emergency support.