How do I get help from GTS Support? Follow


This article describes the various options in obtaining support for your GTS products and services.   

Hours of Operation

E-Mail and Chat support is provided between 5:00am and 5:00pm Pacific Time, Monday through Friday except holidays.

Telephone* support is provided between 6:00am and 4:00pm Pacific Time, Monday through Friday except holidays.

The Help Center is available 24-hours a day with Knowledge Base articles to assist you with your issues.

Support Options

Help Center - Knowledge Base

The Help Center is available 24-hours a day and has a large variety of articles to assist you with various issues.  You can find the Help Center at

Submit a Request

You can create and review requests directly from the website.  Click here for instructions on how to create your own account and log your support issue with our team.


E-mail sent to will be automatically converted into a support ticket, and then you will receive an email back with your ticket number.  A support technician will either email you or call you to provide assistance.

Chat (NEW)

Chat is a new support option that allows you to communicate directly with a support technician live on the website.  Click here for instructions on how to use this option.


Telephone support hours have changed; you can now speak with a support technician between the hours of 6:00am and 4:00pm Pacific time, Monday through Friday except holidays.  The support telephone number is 1-800-563-8555.

*Emergency telephone support is available outside of the standard hours of support, but are billable at $245/hr.  A minimum of half an hour will be billed for emergency support.



Have more questions? Submit a request


  • Avatar
    Dan Bouchard

    it would help if you listed your phone number

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