These instructions can also be used to assist customers who are getting the Max Users message when not all licenses are in use.
NOTE: Be very careful make ANY changes in SQL. The changes are immediate and there is no Undo button.
Clearing users from the dbo.AppInstanceControl SQL Table
- Launch SQL Management Studio or Studio Express
- Locate the database instance for the customer
- This can be found in SalesLogix under the Accounts > Account Hardware tab
- In Zendesk Using the Hardware Assets button
NOTE: DO NOT delete the eHUBXML.COM entry