The ComApp Service or communications application did not install Follow

Overview

Sometimes the communications application will not install and the com app will not run.

Remove and Recreate the ComApp Service

Verify that the GTS ComApp service no longer exists by going to a command prompt and run as Administrator. Type sc delete ComAppService

Once the ComApp has been removed, use the following commands to recreate the ComApp service:

  • Open a Command Prompt (CMD from the Run or Search options under the START button)
  • Change directory to the applicable .Net folder
    • For versions of LX prior to 6.22, use the following:  CD \Windows\Microsoft.NET\Framework\v2.0.50727
    • For version of LX 6.22 and later use the following:  CD \Windows\Microsoft.NET\Framework\v4.0.30319
  • Run the .NET service installation utility
    • installutil ʺ<drive letter>:\GTS\glaspacLX\Communications Applet\comappservice.exeʺ

Verify that the service has been created, and then start the new service and it should now work correctly

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