Connecting to GTS from home Follow

Overview

Junos Pulse is an SSL VPN solution provided by Juniper, which integrates remote access and collaboration into a single appliance and set of software. The Junos Pulse solution replaces the Sonicwall SSL VPN and NetExtender product for remote access.

This document covers the two main components of Junos Pulse that GTS uses: the Portal, the Junos Pulse client.

Supported Systems and Requirements

Most of the features provided by Junos Pulse is available for computers running Windows XP, Windows Vista, Windows 7 and Windows 8 (Windows RT is not supported). Macs running OS X 10.6 and newer are also supported.

It is highly recommended to use Internet Explorer or Firefox on a PC or Safari or Firefox on a Mac to log on to and use the Junos Pulse features. Google Chrome support has not been tested and will not be supported by the Systems team.

It is also very highly recommended that the latest version of Java JRE, available from http://java.com or http://java.oracle.com, is installed on the computer.

For Remote Desktop access from a Mac, a Remote Desktop client is also required. The official Microsoft Remote Desktop Connection program is not supported on newer releases of OS X and will not be supported by the Systems team. In its place, you will need to download and installed either the open source CoRD application from http://cord.sourceforge.net or purchase the iTap mobile RDP application from the Mac App store.

Logging on to the Junos Pulse Portal

To access the Junos Pulse portal and gain access to install the Junos Pulse VPN client and the Junos Pulse Collaboration clients, open a web browser and browse to: https://sslvpn.gtsonline.net/. At the login page, enter in your GTS username and password.

After you have successfully logged in, you should see a page similar to the one below. The bookmarks for each section may be different based on what level of access you have been granted.

After you have successfully logged in, you should see a page similar to the one below. The bookmarks for each section may be different based on what level of access you have been granted.

You will want to make note of the links in the upper-right corner of the page, as these will be used later to set various settings.

Launching a Remote Desktop Session from the Portal

Please note that this section is applicable only to computers running Windows. To connect to machines via Remote Desktop on a Mac, you will need to install and use the Junos Pulse client detailed in the next session.

Once you have logged on to the Junos Pulse portal, you have the option of connecting to any of the Remote Desktop server bookmarks listed in the portal or you can connect to another server within the GTS internal network that isn't listed on the page.

If you would like to connect to a server that isn't listed, you can enter in the hostname or IP address of the system into the field below "Terminal Sessions" and click Launch.

In many cases, the session may come up in only 8-bit colors. To bump up the number of colors, click on the Preferences link in the upper-right corner of the portal home page and click on the General tab. Change the Color Depth from either 8-bit or 15-bit to 16-bit.

Installing and Connecting using the Junos Pulse client

The Junos Pulse Client replaces the Sonicwall NetExtender client that can be used on Windows and Mac OS X systems to provide a more traditional VPN connection.

To install the client, click on the Start button to the right of the Junos Pulse link on the portal home page. The Junos Pulse client installer will then launch and will automatically connect when it has finished installing.

Once installed, the client will be accessible from the system notification tray or the menu bar and will automatically launch when you restart your system. To start the VPN connection, click on the Junos Pulse icon and open the client and click "Connect". The client is set to auto-disconnect idle connections after an hour, but will give you an option to extend the connection if you are actively using the connection.

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