When sending correspondence to customers, technicians may not want to use their business e-mail. In these cases, the email@example.com email may be used.
To begin, open the Support mailbox and click on inbox.
Start an email by clicking on the New button.
Verify that the From: field is available. If it is not, click on the Options tab at the top of the screen, then click the Show From button.
The From: field will now display above the To: field
On the From: field, enter Support@gtsservices.com. If this is not entered, the technician email address will show as the sender.
Complete the email as normal, and click send.